1. TARIFF

(a) Parking fees shall be the prevailing tariffs specified in Company by telephone, by documentation and as specified on its website.
(b) The Company reserves the right at any time to vary the tariff and notice of change shall be displayed on the Company’s website from time to time (www.starparking.co.uk).
The increase shall take effect of the date of such display which shall be specified on the website.
(c) Storage of the Vehicle following any tariff increase shall constitute acceptance of this increase by the Customer and parking fees shall be calculated at the prevailing rate at the date of return of the Vehicle to the customer.

2. FORMATION OF CONTRACT

(a) When the Customer makes a request of the Company to be met at the Airport to collect the Vehicle the Customer makes an offer to the Company for the purchase of the services of the Company in accordance with these Terms and Conditions. The Company will then either accept or reject the Customer’s offer.
(b) Acceptance of the Customer’s offer by the Company results in the formation of a contract between the Customer and the Company the terms of which are governed by these Terms and Conditions.

3. CANCELLATION OR DELAY

(a) The Customer shall immediately inform the Company of any cancellation or delay in delivering or collecting the Vehicle as soon as possible after the event that lead to the cancellation or delay.
(b) Depending on the notice given, a charge will apply to cover the costs of administration and re-allocation of the reserved space. Refunds and charges relating to cancellation will apply as follows:

• Up to and including 14 days prior to departure date: full refund.
• Between 13 days and 7 days prior to departure date: 15% admin charge.
• Between 6 days and 48 hours prior to departure date: 30% admin charge.
• 48 hours or less prior to departure date: no refund possible.

(c) In the event of a no-show by the Customer or delay in excess of 30 minutes in arriving with the Vehicle at the Agreed Time by the Customer, the Company reserves the right to charge the Customer a part or the whole of the chargeable rate in force at the time.

4. INSPECTION

(a) An inspection of the Vehicle on behalf of the Company will be carried out at the Airport in the presence of the Customer at the time the Company takes delivery of the Customer’s Vehicle.
(b) Weather conditions and cleanliness permitting, damage of any nature will be noted by the Staff prior to the Vehicle being driven away from the Airport, and the Company will accept no liability whatsoever for any such damage.

5. FINES, LOSSES AND UNROADWORTHINESS

(a) The Customer shall be under a duty to ensure that the Vehicle is in a road worthy condition and has valid road tax and MOT certificate during the period the Company has control of the Vehicle and shall indemnify the Company and its staff against any fines levied due to the condition of the Vehicle, or any loss or consequential loss occasioned as a result of the Vehicle’s condition.
(b) The Company reserves the right in its absolute discretion to refuse to permit any of its Staff to drive a Vehicle if there are reasonable grounds for believing that it is in an illegal or unroadworthy condition. In such circumstances the Company will terminate the contract immediately and invite the Customer to make alternative arrangements at the Airport for storage of the Vehicle or for its collection from the Car Park.The Company accepts no liability for any loss or inconvenience arising from such steps being taken.

6. THE COMPANY’S LIABILITIES

(a) Whilst every reasonable effort shall be made to secure the safety of the Vehicle the Company cannot give any guarantee to this effect and the Customer should ensure that the Vehicle (and its contents) has a valid certificate of insurance covering itagainst third party theft, damage or destruction.
(b) The Company or its Staff will not accept liability for damage to the windsreen of the Vehicle.
(c) The Company and its Staff will only accept liability in respect of, destruction or theft of the Vehicle where the same is proved and to the extent that it is proved to be caused by the negligence, wilful act or default or breach of statutory duty or dishonesty of the Company or its Staff.

7. POSSESSIONS

Subject to condition 6 (c), the Company does not accept responsibility for the loss, damage or destruction of the Customer’s possessions in the Vehicle.

8. PROHIBITED ACTIVITIES

No activity in connection with the selling, hiring or other disposal of Vehicle shall be carried out in the Car Park.

9. MOVING AND RELOCATION OF VEHICLE

(a) The Company reserves the right to move the Vehicle in the Car Park by driving or otherwise to such extent as the Company or the Staff may in their discretion think necessary to avoid the obstruction or the more efficient arrangement of its parking facilities at the Car Park.
(b) The Company reserves the right where the Car Park has to be closed either permanently or temporarily in whole or in part or has to be evacuated in cases of emergency to remove any Vehicle at any time to another reasonable convenient Car Park within the control of the Company.
(c) To the extent that it may be necessary to do so in the exercise of the rights conferred upon the Company by this condition, the Company or the Staff shall have the right to drive or otherwise take the Vehicle on the public highway.
(d) The Company accepts no responsibility for:-
(i) dents;
(ii) scratches;
(iii) chips;
(iv) punctures; or
(v) any other damage;
Sustained to the Vehicle, its contents or accessories whilst in transit on the public highway, save in the circumstances set out in Condition 6 (c).

10. MONIES DUE

(a) When any amount due to the Company is not paid in full within 28 days from the date upon which the Company gives notice to the registered keeper of the Vehicle at his last known address, the Vehicle may be sold and the proceeds of the sale applied towards satisfying all sums owing together with the expenses of the sale. In connection with such a sale the Company shall be entitled to charge the reasonable or usual selling commission whilst the Vehicle is in the possession of the Company and take any action it considers fit to recover debts not discharged in this way.
(b) The Company reserves the right to charge interest at the rate of 4% above National Westminster Bank base rate upon any parking charges that remain outstanding after the Company’s terms of trading have been exceeded. The Company shall be entitled to insist on retention of the Vehicle until all such charges and interest have been paid.

11. COMPLAINTS

Should the customer wish to make a formal complaint to the Company, the Customer is directed to write to the Company with full details of the complaint to AAP or Star Parking, Thorney Business Park, Thorney Lane, Iver, Buckinghamshire SL0 9HF.

12. CLAIMS

If the Customer believes that there is a claim against the Company, such claim should be notified to the Company within 24 hours of discovery of the loss, theft, damage or destruction give notice in writing giving full particulars to the Company at the address noted in condition 12.

13. VARIATION OF THE TERMS AND CONDITIONS

No individual has the authority to vary or alter these Terms and Conditions unless such variation is in writing under the hand of a Director of the Company.